Q. What activities do you offer?

A. Our homes offer a wide variety of activities to suit all tastes and preferences (with many having an Activity Coordinator), you can see examples of these activities on each home’s page.

Q. What are communications champions?

A. At Jubilee Court, we have a group of residents and staff who promote clear and understandable communication for people with autism. Working with speech and language therapists, our communications champions look for ways to develop and improve communications within the home using technology and practical solutions.

Q. What are the CQC report ratings for your homes?

A. View reports for each of our homes on our CQC inspection reports page.

Q. What are dementia champions?

A. At Havenfield Lodge, Shaftsbury House and St Margaret’s we have dementia champions – senior carers with many years’ experience in dementia who promote good practice in dementia care. They act as advocates for people with dementia and provide support and information for relatives and staff.

Q. Do your homes cater for specialist diets?

A. Yes, all of our homes cater for special dietary requirements and, to some extent, for personal preferences.

Q. What are dignity champions?

A. We have dignity champions in all of our homes; these are people who promote dignity throughout the residence and meet with head office and our other services to share good practice. Our champions include residents, relatives and staff, all of whom are passionate about maintaining and improving dignity in our services.

Q. What is person-centred care?

A. Person-centred care is support that is tailored to meet the unique needs, situation and aspirations of an individual. Person-centred plans are developed involving the individual, their family and other social and healthcare professionals. The aim of a person-centred approach is to enable people to develop the skills to lead more independent and fulfilled lives.

Q. Can people bring pets to live with them in the home?

A. We will consider requests to bring pets into each of our homes; whether a pet is allowed will depend on the type of pet and the views of the other residents. We also have some ‘house pets’ and visiting pets for therapy.

Q. What qualifications do your staff have?

A. Find out more about staff qualifications on our who we are page.

Q. What is your referral and assessment process?

A. Referrals should be made direct to the manager of the home you are interested in applying to or, for supported living, to our Supported Living Manager. We respond to all enquiries and referrals within 48 hours with a discussion about your requirements. The next stage is to carry out a pre-admission assessment to ensure suitability of the placement. Following that, an offer of a placement may be made and discussions will be held with the social worker to determine the funding options, these will vary depending on the individual’s needs and personal financial circumstances.

Q. How do you safeguard people using your services?

A. We are committed to safeguarding and promoting the welfare of the people we support, so that they can live in a safe and positive atmosphere free from harassment, bullying or abuse. We operate our own Quality Assurance Programme ensuring we offer a high-quality service that follows best practice and national and local guidelines. All staff are enhanced DBS checked and are dedicated to safeguarding the people in their care.

Q. What does your service user forum do?

A. Our service user forum is a group of residents and people supported by our services who come together to discuss issues related to the business and our services. The forum meets on a monthly basis to look at areas such as organisational change, updating and reviewing policies and procedures, attending and delivery of training, fundraising and producing a quarterly newsletter.

Q. What are your staffing ratios?

A. Our staff ratios vary across our homes and according to the needs of each person; the manager of the service can discuss the most appropriate level of care and support for each individual.

Q. Do you provide transport?

A. Yes, all of our homes have their own wheelchair-friendly transport. We support residents to attend external appointments and to access activities in the local area.

Q. What are your visiting hours?

A. We don’t have set visiting hours at our homes as we try to accommodate visits from relatives and carers at any time.