“Quality is everyone’s business – and we take our responsibilities seriously to ensure we offer high-quality services – always.”
Vicky Day, Training & Quality Assurance Manager
All of our services are registered with, and inspected by, the Care Quality Commission (CQC); have a look at our CQC inspection reports for full details.
At Sun Healthcare, we aim to provide a positive, enriching experience and the best possible outcomes for everyone accessing our services. We recognise that continuous quality improvement and development of our services is the only way to achieve this.
Our Commitment – we are committed to enriching the quality of life of each person we support through the delivery of high-quality and professional services.
Our aim – is to provide services that are person-centred, consistent and appropriate, in line with the very best practice available.
Five key areas:
To meet these targets, we:
We value feedback from the people who use our services, their family and carers, our staff, service commissioners and other professionals. If you have some feedback about our services, you can contact our Training & Quality Assurance Manager at
01226 323 670
If you wish to make a complaint, the procedure to follow is:
1. Talk to a member of the senior support staff and then the service manager – they will listen and try to help
2. If you are not happy with the help provided in stage 1, then you can contact the Operations Director, Alan Tolan, on 01226 323 670 or at email@example.com
– Respond to all complaints within seven days
– Inform you what is happening with your complaint and do everything we can to help and reassure you
– Do our utmost to treat in confidence the information you give us
– Investigate your complaint and reply to you within 14 days
– Speak to you in person and send a letter confirming our findings.
Download our complaints policy and procedure in a clear words and picture version.
We review all concerns and complaints and look upon them as an opportunity to learn, adapt, improve and provide better services.
If you are not satisfied with our response to your complaint, then you can contact a social worker or advocate or visit the Care Quality Commission website for advice.