Shaping our support – Service User Forum


Organising a memory walk, staging our summer ball, researching trips out and suggesting ideas to improve our homes and services – these are just some of the achievements of our Service User Forum. People across Sun Healthcare services enjoy participating in the forum and shaping the future of their support, this month we find out more.

Service User Forum – what’s it all about?

Since 2011, our residents and clients have been meeting to discuss issues that are important to them, including:

  • Organising social activities with people from other services
  • Being involved in company training
  • Understanding what our other services do
  • Updating company policies and procedures
  • Producing a quarterly newsletter
  • Being involved in recruitment of staff.


Group of people learning disabilities

Ready for our day out


The forum consists of people using our services, plus our staff. As we have a wide range of services, people on the forum might have learning or physical disabilities, mental health needs, autism or they might be from our elderly care home. This diverse group of people all work together to develop Sun Healthcare support and services.

Our Chairperson

Victoria, who lives at Jubilee Court, our service for adults with autism, is the Chair:

The forum is where residents and staff from Sun Healthcare come together on a regular basis, between 4 – 6 weeks, to discuss a set agenda and for the residents to help form new friendships. During these meetings we have training on topics that are meaningful to Sun Healthcare and for residents to build their knowledge. I wanted to be the Chair of the forum because it boosts my self confidence and progression for the future. In my position I lead the forum meetings, come up with ideas, organise events and type up the minutes. Being the chair makes me feel a closer connection as I am a voice for Sun Healthcare and I enjoy this.

Female with glasses

Victoria, the Chair of our Service User Forum


At the end of each meeting, actions are allocated and afterwards minutes are written up with the support of Vicky Day, our Training & Quality Assurance Manager. The representatives of each service then feedback what was discussed to other service users. Both the Chair and Vice Chair, David, were voted in by the group and we alternate where we hold the meeting so people can visit other services.

Occasionally, we’ll have visitors to the forum, such as the police, to discuss safe places. We’ve also had two blind guest visitors join us with their guide dogs; they came to talk about their disability and how it affects their daily life.

Blind people, guide dogs

Enjoying a visit from two blind guest speakers and their guide dogs


As Victoria mentioned above, being involved in the forum helps people to build their confidence, make new friends and feel valued. This in itself is a great achievement, but the forum has made a real impact on our services in other ways too, including:

  • Setting up our popular annual talent night ‘Sun Healthcare’s Got Talent
  • Staging a summer ball for people using our services
  • Inputting to interview questions for new staff
  • Organising a social event where people went to Cleethorpes, had fish and chips, went bowling and finished off with afternoon tea at St Margaret’s, our elderly care home in Grimsby
  • Donating some of their fundraising money to Havenfield Lodge’s gardening project
  • Organising an annual memory walk for The Alzheimer’s Society
  • Fundraising for the National Autistic Society
  • Taking part in Food Safety training and interview skills training.


Interview training

Taking part in some interview training with Vicky Day

Focus Newsletter

Our quarterly newsletter is packed with all the social news and photos from our homes and services. Edited by Vicky Day, it is an uplifting read that demonstrates the fantastic work that our staff put into organising engaging activities for the people we support. Keep an eye out for copies of Focus in the reception areas of our homes.

What’s next

Our Service User Forum is currently considering how the Dignity Do’s (10 dignity guidelines) are communicated. The group felt that it should be put into an easy read format so that everyone can understand what dignity means. Then next on their list is to look at updating the mission statement for Sun Healthcare.

How to get involved

Our Service User Group welcomes new representatives and fresh ideas – people who are interested can talk to Victoria at Jubilee Court, their supervisor or Vicky Day.


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